Terms & Conditions

Tall Stories Tickets Terms & Conditions Tall Stories Tickets has arranged for tickets to be fulfilled by Ingresso, the global distribution specialists. The terms and conditions for the sale of tickets at tickets.tallstories.org.uk are separate and different from the terms and conditions relating to use of other pages of tallstories.org.uk and are as follows. These terms and conditions only apply to bookings made through Tall Stories Tickets. If you have a booking with a different seller, please consult their booking information. SPECIAL TERMS & CONDITIONS WHICH APPLY TO BOOKINGS MADE FROM 23-06.2022 00:00 UNTIL FURTHER NOTICE In response to the changing public health picture in the United Kingdom, regulations, government guidance and venue operations are subject to change. Because circumstances and regulations may change between your purchase and the performance date, the terms and conditions may change. We will always try to inform you if changes affect a booking you have made but we also recommend that you visit this site to stay up to date on current conditions. These terms and conditions are in addition to the standard terms and conditions (displayed below). A CONDITIONS OF ENTRY Entry to performances requires completion of the check in process. Additional information and answers to common questions can be found here FAQs page • During the checkout process on this site you must provide us with an up to date email address and after completing the booking you should continue to check this mailbox regularly until after the performance as important information will be sent to this address • 72 hours before your performance you will receive an attendance pre-visit email with an Online Check-in link from Nimax Theatres. Please look out for this email and if you do not receive it 72 hours before you are due to attend the performance please check your junk mail folders and if you still cannot find this email contact us email • It is important that you complete the Online Check-in process as soon as possible so Nimax Theatres can then send you your e-ticket for admission. • During Online Check-in, you will be asked to confirm that there is no reason of which you are aware why you or anyone in your party cannot attend the performance If you successfully complete the Online Check-in process and all members of your party are able to attend: • You will automatically receive an email containing your e-tickets from NIMAX THEATRES • Presentation of the e-tickets from this email at the venue is required to enter. • Please note any additional conditions for attendance sent with your e-tickets. If the Online Check-in process shows that one or more members of your party are unable to attend the performance • You will be entitled to a Tall Stories E-Exchange Card provided that you claim it within the required time • In order to claim your Tall Stories E-Exchange Card, you must contact us by email no later than 48 hours prior to the performance start time – Please note Exchange E-Cards can only be offered for the whole booking, we cannot offer any kind of exchange for partial bookings. • Any requests made after the cut off time of 48hrs prior to the performance start time will not be accepted and the value of your booking will be lost. • Terms and conditions for issue and use of the Exchange Card are shown below B EXCHANGE CARD ISSUE TERMS & CONDITIONS • If you cannot attend a performance you have booked through Tall Stories Tickets, you are entitled to a free exchange issued to you as an E-Exchange Card subject to certain conditions. Please note there is no entitlement to a refund after purchase unless a performance for which you are holding valid tickets is cancelled. • We must receive your request for an exchange e-card in writing by email no later than 48 hours prior to the performance start time you have booked for. • You do not need to request a specific performance as exchanges can be made by allocating you an E-Exchange Card which stores the value of original booking (including any fees). • When we receive your request for an exchange e-card, your original booking will be cancelled and you will not be able to use it to attend that performance or to claim a refund should that performance be cancelled. • We will contact you by email soon after you make the request with information about your E-Exchange Card value and how to redeem it. It may then take a few more days to send you the card details to enable redemption. • As soon as you have received the card details from us by email, you can use the value on the card to make a replacement booking when you are ready. The value will be the entire value of your original booking including any booking fees. • Seats and fees at the performance you exchange to may be the same or different to the originally booked performance. If your replacement booking is for a higher total value you will be able to top up the card with a credit or debit card payment at check out. If your replacement booking is for a lower total value, the cash value cannot be refunded to you however it can be put towards a different performance of Room on the Broom at the Lyric Theatre sold on Tall Stories Tickets. Please note that Tall Stories Tickets currently only sells tickets for Tall Stories West End productions, and the Exchange E-card can only be redeemed for performances of Room on the Broom at the Lyric Theatre, London between the 21st July 2022 – 4th September 2022. • You do not have to make your replacement booking immediately, your E-Exchange Card value will be valid until 4th September, 2022 • Any value remaining on the Exchange Card after its expiry date is retained by Tall Stories Tickets. • There is no entitlement to a refund unless a performance for which you are holding tickets is cancelled. Standard Terms & Conditions Tall Stories has arranged for tickets for this production to be supplied through Ingresso. The terms and conditions for the sale of tickets at tickets.tallstories.org.uk are separate and different from the terms and conditions relating to use of other pages of http://tallstories.org.uk and are as follows. I. PRIVACY POLICY The following policy will govern how any information you provide to us through this website will be used. When you book with us, we will ask for your name, address, telephone number, email address and credit card details. This allows us to fulfil your ticket request, track your order and contact you regarding your booking. All the information you enter onto our site is encrypted. Encryption is a method of scrambling messages so they cannot be read without decryption keys. Our 128-bit encryption system ensures that your personal and credit details remain secret. No personal information provided by you will be used for marketing purposes unless you agree to the data protection statement when completing a booking. If you agree to the data protection statement marketing information will be sent by Tall Stories. This information will only be used to send emails that may be of interest to you. You can unsubscribe from this service at any time by following the unsubscribe link in the emails you receive. No personal information provided by you will be shared with any third parties unless you agree to the particular data protection statement when completing a booking. We may share very general information about our customers as a group with advertisers, business partners, sponsors and other third parties. We use this data to customize our service offerings and content based on your needs. This data is not personally identifiable. Credit and debit card details may also be securely held by the company which processes your transaction. This information should be clearly noted in the terms and conditions of the suppliers providing the items in your order. We never save information such as passwords or credit card number on cookies. We do, however, require cookies in order to fulfil transactions (we use them to keep track of what is in your shopping basket, for example). If you have cookies turned off, you will not be able to use our transactional service. Our servers store IP addresses for all connections to the service. This information will be used for statistical purposes only. If any of your personal information changes, or you identify a mistake in our records, please contact us and we will update our data immediately. The following terms and conditions apply to your general use of this website, which is owned, operated and controlled by Ingresso Group Limited (“Ingresso”). II. TERMS AND CONDITIONS FOR THE SALE OF ITEMS THROUGH THIS WEBSITE Terms and conditions governing the sale of items on this website will apply to the individual items purchased based on the supplier of those items. Certain terms and conditions may not apply to all items purchased. By completing a transaction through this site, you agree to comply with these terms and conditions and all applicable laws, rules and regulations. 1. Terms and Conditions for the Sale of Tickets Additional terms and conditions will apply to tickets purchased for live entertainment shows based upon the Show and the supplier. The individual terms and conditions for the applicable show will be clearly displayed at time of booking and on your confirmation of purchase documents. Please make sure to read and understand the individual show terms and conditions in addition to these general conditions. Many venues have smoking restrictions; please contact our Customer Services team if you require more details (customerservices@ingresso.co.uk). III. TERMS AND CONDITIONS FOR THE USE OF THE WEBSITE The following are the terms and conditions applicable to access and use of this website (or 'site'). By gaining access to and using this site, you agree to comply with these terms and conditions and all applicable laws, rules and regulations. This site is owned by Ingresso Group Limited registration number 0747 7714, registered office – Metro Building, 1 Butterwick, Hammersmith, London, W6 8DL. Payment handling is contracted by the ticket supplier and is subject to their terms and conditions. Ingresso reserve the right to change these terms and conditions from time to time by posting the new version on the website, so please check this page of the Site regularly. 1. Commercial Use of the Site The information and materials on the site are provided for the personal use of customers or potential customers of Ingresso and its affiliated companies to review information on items and promotions and to purchase said items. Customers are authorised to visit, view and keep copies of pages on the site for their own personal use only. Any commercial use of the Site, or of any Information, in any way is strictly prohibited. In addition, personal and commercial visitors to this site should not: copy, download, publish or distribute any Information for any purpose not authorised by these terms and conditions modify any of the Information use any Information for any public display, performance, sale or rental transfer, remove, modify or alter any copyright, trade mark or other proprietary notice transfer any information to any other person link your website to the Site, other than to its home page (unless officially affiliated to us) use the site or link it with other websites to sell or re-sell tickets (unless officially affiliated to us) 2. Ingresso Property The site and all information and other content on the site (including without limitation, text, graphics, videos, music, sound and links) is the property of Ingresso and protected under international treaty provisions and world-wide copyright laws. Except as expressly permitted by these terms and conditions, none of the Information nor any such content may be reproduced, copied, edited, published, transmitted or downloaded in any way without Ingresso's prior written permission nor does Ingresso grant any express or implied right to you under any of its trademarks, copyrights or other proprietary information. Ingresso's logos and those of their affiliates found on this site are trademarks of the respective companies. They must not be used without the trademark holder’s prior written permission. 3. Customer Input on Site, Links and Searches Ingresso are not responsible for any contributions made by customers or other third parties to the site, which remain the personal responsibility of the person providing them. 4. Links and Searches You may from time to time be provided with links to other websites. These sites are not controlled by Ingresso in any way and Ingresso are not responsible for the accuracy, completeness, legality or other any aspect of these other sites or any content on them. IV. TERMINATION & DISCLAIMERS 1. Termination If you do not comply with these terms and conditions then, in addition to any other rights which we may have, we may (without refund or further notice to you) terminate your right of access to the site, stop you using the site in the future, require you to destroy any information downloaded, printed or otherwise copied from the site and/or cancel any orders placed by you. 2. Disclaimers All information is provided on an 'as is' and 'as available' basis. All express or implied warranties of any kind (including warranties of merchantability, fitness for purpose and non-infringement of the intellectual property of a third party) are excluded to the fullest extent permitted by applicable law. Ingresso, its subsidiaries, affiliated companies, and each of their officers, directors, employees, members, managers and agents give no representation or assurance of uninterrupted or error free service nor that the site will provide any specific search results. Ingresso will regularly change the information from time to time without notice but makes no commitment to keep the Information up to date nor is any warranty given by Ingresso as to the currency, accuracy or completeness of the information. 3. Your Use of the site Your use of the site is at your own risk. Whilst Ingresso believes that the site is entirely secure, Ingresso cannot guarantee that any of your personal information will remain private, nor that the site (or any site to which you may be linked) is free from viruses or similar matters that may damage your website, computer or systems. Ingresso exclude to the fullest extent permitted by applicable law all liability for any loss, expenses or damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of additional revenue or other consequential or economic losses) arising out of the use or inability to use the site or the information. 4. Disclaimers and Governing Law Ingresso are not responsible for any acts or omissions of any customers, other users of the site, advertisers on the site or other third parties connected with the site nor for the events, services or products of any event organiser, venue, promoter, producer or other third party connected with any event or product sold on the site. The site is operated by Ingresso from its offices in England. Ingresso do not represent or warrant that the Information is appropriate or available for use in other jurisdictions and access to the Information from jurisdictions where its contents are illegal is prohibited. You may only use this site for lawful purposes and in accordance with these terms and conditions. These terms and conditions are governed by and construed in accordance with English law and any dispute or question in connection with them will be subject to the jurisdiction of the English Courts. At present, Ingresso do not use alternative dispute resolution (ADR), including through the European Commission’s Online Dispute Resolution (ODR) platform, as a means of settling consumer complaints. You can find out more about the ODR platform here: http://ec.europa.eu/consumers/odr. If you have a complaint then please contact us directly email V. TERMS AND CONDITIONS GOVERNING COMPETITIONS FEATURED ON THIS WEBSITE Entries in all competitions featured on the website or newsletter are for a chance to win the listed prize subject to availability. The winner will be chosen at random and notified by email or phone. Unless otherwise stated no travel or accommodation is included. Prizes are non-transferable. Competitions Entries in all competitions featured on the website or newsletter are for a chance to win the listed prize subject to availability. The winner will be chosen at random and notified by email or phone. Unless otherwise stated no travel or accommodation is included. Prizes are non-transferable.